How to Utilize the Orders Section in LaunchMyStore?

The Orders section serves as the central command for all activities pertaining to your store’s orders. It offers access to your store's order history, facilitates easy downloading of order reports, enables sorting of orders by status, sharing of order receipts, and more.

Let's explore how you can effectively oversee your orders and maintain control.

1. Accessing the Orders Section:

   Select "Orders" from the menu on the left-hand side to access the Orders section. Upon entry, you will be presented with a screen showcasing your previous or ongoing orders. Utilize the search feature to locate particular orders by Order ID, Mobile number, or Name.

   

2. Status of Orders:

   Simplify your perspective instantly with a single click by sorting orders based on their statuses. Select from options like viewing all orders, pending orders, accepted orders, shipped orders, delivered orders, and beyond.

   Now, let's delve into the meanings behind various order statuses:

   Order Status	Meaning
   All	All filter shows all orders that your store has received, irrespective of their status
   Pending	Pending filter lets you filter orders which you have not accepted after the customer has placed the order
   Accepted	Accepted filter lets you filter orders which you've accepted but are not dispatched (or shipped) for delivery yet
   Shipped	Shipped filter lets you filter orders which you've dispatched for delivery but are not yet delivered to the customer
   Delivered	Delivered filter lets you filter orders that are delivered to the customer successfully
   Served	If your business category is Restaurants & Hotels and you've enabled in-store dining, you will see the Served category. It represents orders that have been placed via LaunchMyStore and are served on table
   Modified	Modified orders lets you filter orders whose quantity or delivery fee you have modified and are awaiting confirmation from the customer. (Access Modified filter by going to Other Filters and select Modified)
   Rejected	Rejected filter lets you filter orders that you've rejected for any reason. (Access Rejected filter by going to Other Filters and select Rejected)
   Cancelled	Cancelled filter lets you filter orders that you have cancelled after the order was accepted by you. (Access Cancelled filter by going to Other Filters and select Cancelled)
   Cancelled by buyer	Cancelled by buyer filter lets you filter orders that customers have cancelled from their side. (Note: A customer can cancel the order till the time you've not accepted it. Access Cancelled by buyer filter by going to Other Filters and select Cancelled by buyer)
   Failed	Failed filter lets you filter orders that are not delivered to the customer successfully due to any reason. Use this filter to know what all orders need another attempt for delivery. (Access Failed filter by going to Other Filters and select Failed)
   Returned	Returned filter lets you filter orders where customers requested a return, and the return was completed. (Access Returned filter by going to Other Filters and select Returned)

You can enhance your order management by using the Filter feature. This feature allows you to narrow down your orders according to various criteria such as payment mode (Paid, COD, Unpaid, and prepaid orders), order amount, quantity of items, sales channels, delivery method (LaunchMyStore delivery, self-shipped), and tags.

3.Exporting Sales Reports:

Retrieve order reports in either Excel or PDF format by selecting the "Export" option.